Pace University, Lubin School of Business
MAR 660  Services Marketing - Graduate (GC 55485)
Fall 2003 Course Schedule
 
Date Topics and Cases Readings and Assignments
Weds. Sept. 10 Introduction to projects/course plan
Case:  Mars
Project preference forms
Weds. Sept. 17 Ideation/experimentation
IDEO case
Videos:  A Better Mousetrap, The Deep Dive
IDEO product development (case 9-600-143)
Enlightened Experimentation:  The New Imperative for Innovation (reading R0102D)
Weds. Sept. 24 Service innovation 
Bank of America case 
Bank of America (A) (case 9-603-022)
R&D Comes to Services (reading R0304E)
Weds. Oct. 1 Concept testing/BASES
Pepcid AC case
Pepcid AC:  Racing to the OTC Market (case 9-500-073)
Concept Testing (reading 9-590-063)
Weds. 
Oct. 8
Consumer needs research
Market Soft case
MarketSoft (case 800-069)
Understanding User Needs (reading 9-695-051)
Teams - ideation and initial research findings due
Weds. Oct. 15 Lead User research
3M case
Videos:  Breakthrough Products and Services,  3M 
Innovation at 3M Corporation (A) (case 9-699-012)
Note on Lead User Research (reading 9-699-014)
Weds. 
Oct. 22
Disruptive Technologies, Product failure
Kitty Hawk case
Videos:  Chrystal Pepsi, Premier
Hewlett Packard:  The Flight of the Kittyhawk (case 9-697-060)
Knowing a Winning Business Idea When you See One (reading R00510)
Weds. 
Oct. 29
Stage-gate product development
Dell case
Video:  Michael Dell
Product Development at Dell Computer (case 9-699-010)
Stage-gate Systems, Business Horizons, June 1990 (handout)
Teams - two product concepts and questionnaires due
Weds. Nov. 5 Flexible product development
Living on Internet Time case
Developing Products on Internet Time exercise 
Living on Internet Time:  Product Development at Netscape, Yahoo!, NetDynamics, and Microsoft (case 9-697-052) 
Developing Products on Internet Time (reading 97505)
Weds. Nov. 12 Integrating products
Microsoft Office case
Video:  Microsoft Office 2000
Microsoft Office:  Finding the Suite Spot (case 9-699-046) 
New New Product Development Game (reading 86116)
Weds. Nov. 19 Aggregate project planning
Le Petit Chef case
Le Petit Chef (case 9-602-080)
Using Aggregate Project Planning (reading 9-301-041)
Weds. Nov. 26   NO CLASS HAPPY THANKSGIVING
Weds. Dec. 3 Product launch/Alliance networks
Sega case
Video:  Specialized Bicycle
Project Dreamcast:  Serious Play at Sega Enterprises (A) 
(case 9-600-028) 
How to Identify Your Enemies Before They Destroy You (reading 2136)
Weds. Dec. 10 Marketing mix
Aqualisa Quartz shower case
Videos:  Rollerblade, Cookies by Carolyn, Pepsi Blue
Aqualisa Quartz:  Simply a Better Shower (case 9-502-030)
Discovering New Points of Differentiation (reading 97408)
Weds. Dec. 17 Student product pitches Project papers due

HAVE A GREAT HOLIDAY BREAK!!!







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