Browser Troubleshooting

Browser Problems and Solutions
ProblemSolution
Your Browser will not start.
  1. First, try and rebooting your computer. Many problems can be resolved with a good rebooting.
  2. Check for malware, viruses, and spyware. You should perform regular anti-virus and spyware checks and remove any malware on your computers.
  3. Try a different home page. Click the Start button and select Control Panel. Select Internet Options (Click Here). In the window that appears, under the General tab, change the Home Page, and try opening your browser.
  4. Clear all cached data. Go to Internet Options as described above. In the General tab, under Browsing History, click Delete. Click Delete Files and then confirm by clicking Yes. Click Delete Cookies and then confirm by clicking Yes. Click Delete History and then confirm by clicking Yes.
  5. If all else fails, try returning your browser to default settings through Internet Options.
  6. If none of these solutions fix your problem, contact your technology coordinator, you may need to reinstall the browser, or do patch updates.
A page does not behave correctly. The formatting is messed up or it just doesn't work properly.
  • If you have multiple Internet browsers loaded on your computer, try the same website with both browswer, and see if the problems are consistent.
  • Try rebooting and see if the problem resolves itself.
  • Check for malware (Same as above).
  • Clear all Cached data (Same as above).
  • Check out popup settings. Select Internet Options from the Tools menu. Then click the Privacy tab. If the Turn On Pop-up Blocker box is unchecked, go to the next step. Otherwise, click the Settings button immediately next to Block Pop-up Windows. In the window that appears, enter the main site that you are having a problem with in the Address Of Website To Allow box and then click Add. Click Close, then OK.(Click here)
Music, video, or some other media won't play in a Web site.
  • This is almost always a plug-in-related issue. A plug-in (or add-on) is a helper program that extends a browser's capabilities.
  • The 2 major Internet browsers, Internet Explorer and Mozilla Firefox, will often prompt you when a plug-in is required. In most cases, it will provide you with instructions of how to install them. Sometimes a link to the appropriate site to download the plug-in is provided.
  • In Firefox, you can check which plugins you have already. Click tools on the top toolbar, and click add-ons. Click plugins and all of the downloaded plugins will be listed (Click Here).
  • Check out the helpful links on the right for links to plug-in websites.
Your Internet Browser is very slow, freezes constantly, and crashes.
  • If your browser is loading at a lower than normal rate, your computer is probably low on virtual memory. Contact your technology coordinator and explain the problem.
  • You may require a patch update. In most cases an adminstrator will need to come in and update the computer using Windows Update.
  • If you are trying to load a website, and you see a little red X or puzzle piece where there should be content, then you probably have missing plug-ins or add-ons. Some common add-ons that you will need for basic browsing include Adobe Flash, Javascript, and ActiveX (if you are using Internet Explorer).
  • If your browser crashes (closes without reason) (Click Here for Firefox example) (Click here for Internet Explorer example) there are two likely scenarios that have caused the issue. As with slowness and freezes, virtual memory may be low. The other scenario could point to a virus or piece of malware. You should run your anti-virus program and anti-spyware program checks and remove any viruses, and malware. Contact your technology coordinator for more information.
You try to access a website and you receive a 401 Unauthorized Error Message (Click here)
  • Double check that you typed the correct URL address. 401 Unauthorized error may appear when you type wrong URL address. Sometimes the link that was clicked on points to the wrong URL, one that is for authorized users only.
  • If invalid URL is not the reason, visit the website's main page and look for a link that says Login or Secure Access. Enter your credentials and then try the page again or follow the instructions provided on the website for registration authentication. (Click here)
  • If the page does not require authorization, the 401 Unauthorized error message may be a mistake. You may need to email the owner of the website.
You try to access a website and you receive a 403 Forbidden Error Message (Click here)
  • 403 Forbidden error is an HTTP status code that means the page or resource you want to reach is absolutely forbidden for some reason.
  • Double check that you typed the correct URL address.
  • You may need to contact the site owner for clarification.
You try to access a website and you receive a 408 Request Error Message (Click here)
  • Click the refresh/reload button in your browser.
  • Try access a common website like Google or Yahoo. If those pages load normally, the 408 Request Timeout error only happens on the website you tried to access.
  • You may need to visit the website at a later time, since it may be a web traffic problem.

NOTE: These troubleshooting procedures are the most common for all Internet browsers. For more specific answers, visit your browser's offical website. Look to the helpful links on the right side of this page.