Keyboard Troubleshooting

Keyboard Problems and Solutions
The keyboard is unresponsive.
  • Always check the connections. Make sure they are firm and properly in their designated ports. (Click here)
  • Keyboards are commonly connected to computers through a PS/2 connector (Click here) or a USB cable (Click here).
  • Turn off your computer disconnect the keyboard and reconnect it. Turn the computer back on.
  • If your keyboard is still unresponsive, retry the following steps using a different port (for USB only).
  • If the above does not result in a responsive keyboard, you will need to contact your technology coordinator for a replacement keyboard.
  • NOTE: If your mouse and keyboard have the same connector, make sure you did not plug the keyboard into the mouse port and vice versa. They are usually color-coded. (Click here)
Keyboard keys are getting stuck or are difficult to push.
  • People do not realize but cleaning your keyboard is vital to keeping your keyboard running smoothly and properly.
  • To start cleaning a keyboard first unplug it or turn off your computer. You may use compressed air on a computer keyboard as all kinds of dirt and dust can fall in between keys. NOTE: Please read the compressed air container as it is dangerous to spray the canister while on its side as it will release extremely cold air that can damage the inner workings of your keyboard. (Click here)
  • Then spray alcohol, or a type of cleaner onto a cloth (NOT ON THE KEYBOARD ITSELF. THIS WILL ALMOST CERTAINLY BE WORSE FOR YOUR KEYBOARD). Individually rub the keys with the cloth for best results. (Click here)
You want to create a keyboard shortcut for a command.
  • Sticky keys are a type of shortcut developed by Microsoft that allows the user to press one key for a command that normally has you pressing 2 or more. For example: Instead of having to press three keys at once (such as when you must press the CTRL, ALT, and DELETE keys together to log on to Windows), you can press one key at a time by turning on Sticky Keys.
  • To turn on Sticky Keys you can press the Shift key 5 times in a row. The computer then shows a box with further instructions along with a loud "beep". (Click here)
  • To turn it off you may press both shift keys at the same time.
Page Up/Page Down Keys Are Locked.
  • Your "Scroll Lock" function may be engaged. Press the Scroll Lock Key once. (Click here) Check the LED light on the keyboard to see it is off. (Click here)
Letters are all in Captials.
  • Your "CAPS LOCK" key has been activated. Press the "CAPS LOCK" Key once to fix this problem. (Click here) Check the LED light on the keyboard to see that it is off. (Click here)
Multiples of the same letters appear when you hit the key once.
  • If more than one of the same letter or number appears when you press a key once, this is called "key bounce."
  • One way to decrease these problems is to reduce the key repeat rate and/or repeat delay, in your computer's operating system.
  • This can be decreased in the "Keyboard" section of the Control Panel. (Click here)