Mice Troubleshooting

Mice Problems and Solutions
ProblemSolution
The Mouse is unresponsive.
  • Always check the connections. Make sure they are firm and properly in their designated ports.
  • Mice are commonly connected to computers through a PS/2 connector (Click here) or a USB cable (Click here).
  • Disconnect the mouse and reconnect it.
  • If this does not resolve the problem, try plugging the mouse into a different port (for USB only).
  • If the above does not result in a responsive mouse, you will need to contact your technology coordinator for a replacement mouse.
  • NOTE: If your mouse and keyboard have the same connector, make sure you did not plug the mouse into the keyboard port and vice versa. They are usually color-coded. (Click here)
Mouse cursor is moving erratically across the screen.
  • Some mice may malfunction and not move properly on your screen. This could be caused by many different scenarios such as dirt, or electronic failures. (In the latter, it may be cheaper to replace the mouse.)
  • You may need to clean your mouse. First find out what kind of mouse you have. Ball mouse (Click here) or Optical mouse (Click here).
  • If you have a Track ball/Mechanical Mouse and you find that it is moving erratically you should first check the connection. Make sure it is in all the way and firmly connected to your computer. If it is still not working you may need to open up the mouse via the underside and clean around the Track Ball (Click here). If the erratic movement is not rectified, you will need to contact your technology coordinator and ask for a replacement mouse.
  • If you have an Optical Mouse that uses lasers to track its movement and the mouse seems to be malfunctioning see if you need new batteries (if it is wireless) or the connection (if it uses wires). If it still does not work you should clean the underside of the mouse, specifically around the optical eye. (Click here). If the erratic movement is not rectified, you will need to contact your technology coordinator and ask for a replacement mouse.
The Mouse does not move quickly across the screen.
  • A slow Mouse pointer usually points to the Pointer speed setting in the Mouse section of the Control Panel.
  • Go to the Control Panel and click the Mouse icon.
  • Click on the Pointer Options tab and locate the Motion section.
  • Move the slider to faster and slower as desired. Make sure the checkbox for "Enhance pointer precision" is checked. (Click here)
  • Click Apply and then Ok.
Double clicking is often unresponsive.
  • Unresponsive double clicking usually points to the double-click speed in the Mouse section of the Control Panel.
  • Go to the Control Panel and click the Mouse icon.
  • Click on the Buttons tab and locate the Double-click speed.
  • Move the slider to fast and slow as desired. Double-click the folder to test your setting. If the folder does not open or close, try using a slower setting. (Click here)
  • Click Apply and then Ok.

NOTE: These troubleshooting procedures are for computer mice in general. Certain manufacturers have configuration software for their mice which may allow for more configuration options. Check with the manufacturer's website for more information.