Network Connection Troubleshooting

Network Connection Problems and Solutions
ProblemSolution
Computer is not letting you log in to Windows.
  • Check the network cable, otherwise called a CAT 5 cable. The cable has an RJ-45 connector at the end, which resembles a thicker phone connector (Click here).
  • Check to see if the jack is live. Are the LED lights lit up at the ethernet port, this is where the Cat 5 cable is connected to the computer. (Click here) The lights should be blinking which indicates network activity.
  • If the LED lights are not on, your computer is not connecting to the network. Pull the cable, and try to reconnect it.
  • If that fails, try another network jack from the wall or the floor or another Cat5 cable (if you have one.)
  • If all of these steps fails to restore a network connection, contact your technology coordinator.
The Network activity LED lights are blinking, but you still cannot login to the network.
  • Make sure you are inputting the correct username and password.
  • Make sure the CAPS lock button is not activated. Passwords are case sensitive and will not work if the CAPS lock button has been activated.
  • Are you logged in somewhere else? If so, you should log off that computer before you try to log in to another. Most users cannot have multiple logins.
You are not able to get your e-mail.
  • Check to see if you are logged in to the network.
  • To do this, double-click on the My Computer icon. If you are logged in, you will see a drive with your login name as part of the name (Click here). If you do not see any drives other than the A, C, and D drives,(Click here) you are not logged into the network and that is why you cannot get your e-mail. You need to close all programs log off, shut down, and restart.
  • Check the network cable. (LOOK ABOVE FOR TROUBLESHOOTING PROCEDURE)
  • If the problem is not resolved, contact your technology coordinator.
You cannot access the Internet.
  • Were you able to log in to the network?
  • If the answer is Yes, then the Internet is probably down. Notify the technology director or the technician as soon as possible.
  • If the answer is No, check your network cable. (LOOK ABOVE FOR TROUBLESHOOTING PROCEDURE)
You can access the Internet, but you are prevented from seeing a perfectly acceptable site.
  • Ask the technology director to unblock the site.
  • Sometimes they will unblock the site for you, and sometimes they will deny your request.