Scanners Troubleshooting

Scanners Problems and Solutions
ProblemSolution
The computer does not recognize a scanner has been connected to it, and therefore is unresponsive.
  • Verify the cables are connected properly to the back of the scanner.
  • If the scanner is a parallel port scanner, it likely has two available connections on the back of the scanner. Verify that the cable coming from the computer is connected to the "Computer In" port.
  • Make sure the scanner is receiving power. Push the power button, which can be located on the top or on the side.
  • Check to see if the scanner appears in My Computer. If it does not appear, it is possible the scanner, scanner software, or scanner driver (TWAIN) was not installed properly. Contact your technology coordinator. (Click here)
You receive an error message similar to "Scanner Initialization failed", "Scanner not found" or the TWAIN_32 error (Click here), when trying to use the scanner.
  1. You will need to reset the scanner.
  2. Close any Scanner software.
  3. Disconnect the cable that connects the scanner to the computer.
  4. Turn the power switch on the back of the scanner to OFF.
  5. Turn the computer off, wait 60 seconds, and then turn the computer on again.
  6. Turn the power switch on the back of the scanner to ON.
  7. Reconnect the cable that connects the computer and the scanner.
  8. The scanner should be working again. If not you may need to contact your technology coordinator.
Scanner has stopped working properly.
(If the scanner stops scanning, complete the following steps, in the presented order. After each step, start a scan to see if the scanner is working again. If the problem persists, proceed with the next step.)
  1. A cable might be loose. Ensure that both the USB cable and power cable are securely connected.
  2. Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.
  3. Reboot your computer.
  4. A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software via Control Panel's Add/Remove Programs. (Click here)
  5. Reinstall the software. If the problem persists, you may need to contact your technology coordinator.
The scanned documents, both written text and images have smudges.
  • Check to see if the glass has smudges on them from repeated and prolonged use. (Click here)
  • Check your original document. It is possible this is the way the original appeared.
  • Try scanning again and see if the cleaning fixed the issue. If necessary repeat the cleaning process.
The Light Bar Flashes or Blinks on the Scanner. (Click here)
  • When the light bar flashes or blinks, the built-in diagnostics are reporting the hardware is not functioning as expected.
  • Turn off the computer that is connected to the scanner
  • Disconnect power cord and USB cable from the back of the scanner.
  • Unlock the Transport Lock several times, if necessary. Make sure it is opened. (Click here)
  • Wait 60 seconds before reconnecting the USB Cable and the power cord to the scanner.
  • Turn on the computer and rescan to test.
  • If problem persists, contact your technology coordinator.

NOTE: These troubleshooting procedures are for scanners in general. Each individual scanner may have more specific issues or problems. Consult your manufacturer's website/manual for more specific troubleshooting issues.