Rationale and Purpose of this Website

Through our study of Computer Troubleshooting and our observations of schools' use of computers, we have encountered various common difficulties many school computer users encounter. Many of these common difficulties can be easily remedied through common troubleshooting procedures. However, many teachers automatically contact the technology coordinator of a school for many of these simple troubleshooting procedures. Bernie Poole, an Associate Professor of Education and Instructional Technology at the University of Pittsburgh, has outlined the Six Essential Technology-related skills in his article entitled, "What Every Teacher Should Know About Technology". This site will help teachers acquire the skills needed for at least two of those essentials. Teachers will become proficient in the use of Productivity tools like the Microsoft Office suit of applications through the use of this website. Teachers will also be able to troubleshoot technology-related problems that commonly occur in the classroom on a daily basis.

Dr. Barbara Rosenfield of the Brooklyn College of the City University of New York believes that teacher technology training is the key for technology integration in the modern classroom. She also believes if teachers are to integrate technology in their classes regularly; continued support is needed. "If technology support is difficult to access, this can cause frustrating situations. Easily available technical support is a key ingredient for successful technology use" (Rosenfield, 2008, 159). This is where our website, "Computer Troubleshooting for Teachers and Students" comes into play. Our website will be available to all users interested in using it. Mary Alice Anderson notes, "Most schools will never be able to afford enough technical support" for all of the problems that arise in one school day. This website will help technology coordinators focus on major network issues and other high-end technology problems (Anderson, 2002). Teachers will now have access to an easy and user friendly resource at their fingertips to help with common problems which usually have simple solutions. If you cannot find a solution to your problem you can contact us using the "Contact Us" page. In a way, this site will become a universal resource created by teachers for teachers.

This website will be broken down into several categorical problems that many teachers and students encounter in the school setting. They are:

  • Common Input/Output Devices
  • Printers and Scanners
  • Networking and the Internet
  • SmartBoard and Projectors
  • Select Microsoft Office Applications

Parts of the Web Site

This site will be broken down into five sub-sites. Each focusing on a category of problems that plague the teacher on a consistent basis.


Common Input/Output Devices includes troubleshooting basic input/output devices including keyboards, mice, monitors, speakers, and more.


SmartBoard and Projectors includes troubleshooting interactive white boards and corresponding software as well as projectors.


Printers and Scanners includes troubleshooting basic printing and scanning devices including paper jams, toner cartridge levels and more.


Internet and Networking includes troubleshooting Internet browsers, network connection problems, and troubleshooting internet applications

MS Office

Microsoft Office Applications includes troubleshooting for Microsoft Word, PowerPoint and Outlook.