Speakers Troubleshooting

Speaker Problems and Solutions
No sound coming from speakers.
  • First you will need to see if the cable from your speakers (Click here) are connected to the audio out jack or speaker jack on the back of your computer. (Click here)
  • If the speakers have a switch to turn them on check to make the speakers are plugged in and turned on.
  • Check the volume knob and make sure you have turned it to at least the middle notch.
  • Check the internal Windows Volume application. Click the Start Button, then All Programs, then Accessories, then Entertainment. Click Volume Control. (Click here)
  • Check Volume Control and Wave levels and change them accordingly.
  • If they are powered on and the volume is turned up and there is still no sound then you will need to go into your computers Control Panel. Once there you should be able to find a button that says: "Sounds and Audio Devices". You should be able to access this to see the inner workings such as the General Properties, Levels, Enhancements, and Advanced Properties. (Click here)
  • If none of these resolve the sound issue, then the speakers need to be replaced. Contact your technology coordinator for a replacement set.
The sound from the speakers is crackling when you turn them on or increase volume.
  • Check the cables and make sure they are firmly connected between the line-out plug on the back of the computer and the speakers. If you have powered speakers and connect them to the "speaker out" connector you can get Crackling.
  • Also, check the volume control in Windows and make sure that it is not set more than half-way. Loud sound from speakers can become distorted or crackling.
I hear audio, but it stops abruptly.
  • Check the cables first, as always.
  • Check to see if the audio or video file has finished downloading. The file may have ended abruptly because thats the way it was recorded or it may have not completely downloaded. Be patient.
  • The audio or video file may be corrupt. Make sure sound from the speakers does not get interrupted with a known good file.
You have a multi-speaker setup, and You are only hearing sound from some of the speakers in your setup.
  • Check to make sure that your computer is set to use all of your speakers. Navigate to the Control Panel, and double-click Sounds And Audio Devices.
  • Select the Audio tab, and then click the Advanced button under Sound Playback. On the Advanced Audio Properties Speakers tab, choose the speaker setup that most closely resembles your setup. (Click here)
  • If you change this setting, click Apply, OK, and then OK again to exit the Sounds And Audio Devices Properties dialog box.
  • If none of the above resolves your issues, you may need to contact your technology coordinator.
You can hear audio from programs on your computer, but are unable to hear audio from music CDs or video DVDs that were inserted into the CD or DVD drive.
  • Make sure the CD audio isn't muted and is set to an appropriate level in Volume Settings.
  • Make sure the program's volume control is not muted and set to an appropriate level. (Click here)
  • Perhaps the CD or DVD is defective. Try a known good CD or DVD.
  • If none of the above resolves your issues, you may need to contact your technology coordinator.